VSight Remote is equipped with several key features beyond the common audio/video connection, in order to enable you to professionally remotely support a user on a mobile device, such as a service technician on site.
Step 1: Zoom & Flash (1)
Control the zoom of the mobile device to take a closer look or get a better overview.
This function supports a zoom factor of up to 4.
Activate the flash of the mobile device to increase the illumination.
Step 2: Pin a window (2)
By clicking on the pin needle of any window, the expert can fix this window in the center and thus controls the view for all users.
All other video streams are displayed on the left side of the screen.
Step 3: Snapshot (3)
You can take a snapshot of the video live stream.
By clicking on the photo camera icon, you take a picture with the camera of the device.
Importantly, this is not a low-quality screenshot, but a high-resolution image.
The snapshot appears as a file in the chat history and can be used for collaboration or can be downloaded for documentation purposes.
The snapshot functionality can be particularly useful for collaboration under poor network connections.
For more information on how to collaborate on snapshots, please click "How can I collaborate on files?".
Step 4: Annotations (4)
The hand symbol represents the annotation mode.
Step 5: AR+ Mode (5)
A click on the AR+ icon initiates the Augmented Reality mode.
The software scans and recognizes surfaces in the field of view of the mobile device to allow for the placement of 3D annotations during the live stream.
For more detailed information on features and the collaboration in AR+ mode, please check "VSight Remote for Web Users".
Step 6: Battery status of the mobile device (6)
By tracking the battery status of the mobile device, you are able to warn the user when the battery level of his mobile device is running low.
Thereby you avoid unpleasant interruptions of the session.
Please note that for the functions 1, 2, 5 and 6 to work, the field user has to use the Vsight Android/iOS app.
Step 7: Picture-in-picture video stream (7)
To view a participant's video stream in picture-in-picture mode, click the appropriate icon that appears in the lower-right corner of the video stream upon moving your mouse in this window.
Step 8: Audio/video transmission of other users (8)
Control whether you receive the audio or video stream of other participants.
A click on the speaker or camera icon deactivates or activates the reception of the respective stream for your device.
Step 9: Full-screen video stream (9)
By clicking on a full-screen icon, the participant's video stream is displayed in full-screen mode.
A second click on the icon will exit the full-screen mode.
Step 10: Quality of the network connection (10)
The color code provides insight into the network connection of other users.
A green icon reflects excellent connection quality.
From blue to orange to red, the quality gradually decreases.
To change the arrangement of the windows and to focus on the live stream of a specific user, a simple double click on the respective stream replaces the current main window with this stream.
This does not change the arrangement and the view for other users.