To log in and log out
Step 1: Click on the VSight app icon on your iOS device to open the app.
Step 2: Enter the name of your account (1), as well as your personal access data in the form of username (2) and the associated password. (3)
You can get this information from your admin.
If you no longer have your access data at hand or have forgotten your password, please contact your admin to create a new password for you.
Step 3: In case you received a QR code for your login, please click on the respective field. (6)
This opens a scanner with which you can read your QR code.
After a successful scan process, you will be automatically logged-into the app.
As an add-on, VSight offers the single sign-on (SSO) function or the integration of your Azure Active Directory (AD). (5) Please contact your administrator in this regard.
In case you are located in China, please check the box "I log in from China" (6) before using the application (click "How can I login from China to VSight Remote?" for more information).
Step 4: Finally, click on 'LOGIN' (8) to access the app.
Please note that you cannot be logged in to multiple devices at the same time.
Directly connect to your expert via the ID code
Guest users or end customers without VSight Remote user credentials can connect with an expert via the unique ID code displayed on the login interface.
Step 5: Please communicate the 6-digit code (Fig. 2) (1) that appear on screen which will be regenerated every 5 minutes, to the expert in the back office.
Step 6: The expert will then start a session and enter the ID code from the field user in the designated field of the session section. (2)
Step 7: Once the expert hits the “Connect” button (2), the field user will directly be called in to the VSight Remote session with the expert.
Step 8: To log out of the app, please open your profile (Fig. 3) (1) and select “Logout” from the drop-down menu. (2)
Step 9: To just close the application without logging out, pull up the white bar at the bottom of the screen, as is common practice in iOS.
This will take you back to your home screen.
Please note that closing the app will not automatically log you out. Thus, you do not have to log in again when you open the app the next time. Instead, you will directly end up in the app.
Step 10: In your profile, you also find the current version number of your app (3), the option to carry out a pre-call test (4) (click "How can I use the pre-call test on IOS?"), and the feedback form (5).
You can use this form to report problems you encounter during a session or send us your suggestions and comments.
Someone from the VSight development team will contact you as soon as possible.
Your feedback helps us to continuously improve the platform.