Before you join a session for the first time, we recommend carrying out a pre-call test for IOS. Thereby, the setup and quality of your connection are being analyzed, as well as the hardware and software settings required.
Step 1: To perform the test, please click on “Pre-call Test” in your profile section (see Fig. 2) and subsequently select "Pre-call Test".
You will see a pop-up menu including the Pre-call Test button. (4)
Step 2: Thereafter the test is carried out automatically and the results will be displayed within a short time. (Fig. 4) (1)
The test will run automatically, and you will see the result in approximately one minute.
Check the Admin Panel with your admin if you have connection problems.
A note in the feedback form that you have successfully completed the test also helps us with the initial error analysis.
In case you would like to report a specific problem, you encountered during a session, it is advisable to carry out a precall test and forward the results to us.