Before you join a session for the first time, we recommend carrying out a pre-call test. Thereby, the setup and quality of your connection are being analyzed, as well as the hardware and software settings required. 

Step 1: To perform the test, please open your profile dropdown menu (see Fig. 6), “Select Item [number]”) and go to Pre-call Test (“Select Item [number]”). 

  • Thereafter the test is carried out automatically and the results will be displayed within a short time.

Precall test

In case you would like to report a specific problem, you encountered during a session, it is advisable carrying out a precall test and share the results with us. Please see "What are the network requirements for VSight Remote?" for more information on network requirements.