How can I view a ticket?
Created by: VSight Support
Modified on: Thu, 14 Apr, 2022 at 10:53 AM
VSight Remote comes with its own ticket system. These tickets can be linked to sessions that contain all shared documents, PDFs, images, and videos. This allows you for example to better manage and track, or easily digitalize recurring processes. With the help of the tickets, you can structure and document your service interventions and thus increase your efficiency.
Step 1: Click on the "TICKETS" button in the main menu to go to the detailed view of all tickets created.
Step 2: If only certain tickets are to be displayed, you can use the integrated search bar and filter according to rooms (1), creation date (2), the user who created the ticket (3), or according to the status of the ticket (4).
Step 3: To view detailed information about a ticket, please click on the respective ticket in the list.
This will open a window with all stored information. (1)
Step 4: In addition, you will find a general overview (2) and a detailed list (3) of all linked sessions.
In case you want to send the session export with all the contents of this session again via email, please click on the email icon and enter the respective email addresses.
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