Data Retention Settings in VSight
VSight Data Retention Policy (Recordings, Images & Documents)
Overview
VSight enables organizations to control how long session recordings, images, and documents are stored.
The data retention policy is account-based and configurable, allowing alignment with internal IT policies, data privacy regulations (such as GDPR), and cloud governance requirements.
This flexibility ensures organizations can balance compliance, security, and operational needs.
What Data Is Stored in VSight?
VSight may store the following types of data:
- Session recordings (video & audio)
- Captured images during sessions
- Uploaded or shared documents (PDFs, files, annotations)
Available Data Retention Options
VSight supports multiple retention configurations:
- No File Storing (no data is saved)
- Unlimited Storing
- 1 Month
- 2 Months
- 3 Months
- 6 Months
- 1 Year
These options allow organizations to define a data retention policy for VSight Remote usage based on their compliance requirements.
How to Change Data Retention Settings
To modify your VSight data retention policy:
- Send an email from your registered admin account
- Specify your desired retention period
- Contact: support@vsight.io
The VSight support team will apply the configuration at the account level.
Default Data Retention Behavior
- Data retention is not fixed globally
- It depends on your account configuration
- If not explicitly defined, the default setting may vary depending on deployment
Important Notes (Security & Compliance)
- Retention is configured at the account level (not per user or session)
- Data is stored on GDPR-compliant infrastructure (EU or US regions)
- Suitable for enterprise environments requiring data governance and auditability
Best Practices for Choosing a Retention Period
Recommended Configurations
- 3–6 months → balanced approach (auditability + storage efficiency)
- 1–3 months → strict compliance (e.g. regulated industries)
- 1 year / unlimited → training, quality assurance, knowledge retention
- No storage → high-security environments (e.g. sensitive operations)
Advantages
- Flexible retention policies for different industries
- Supports strict privacy requirements (including zero storage)
- Centralized control simplifies governance
- Compatible with enterprise compliance frameworks
